In accordance to the articles 52 and subsequent of the Consumer Act, the User, here intended as the Consumer, has the right to return, without penalties or reason for return, within 14 days after receiving the Products (or, in the event of multiple goods purchased in the same order but separately delivered, from the day the Customer or an appointed third party, different from the courier, received the delivery of the last Product).
To exercise the right to return the Product, the User must, before the due date as described in the above paragraph, inform Honey of such decision in writing, sending a letter to the following address: Honey s.r.l. Largo G. Giardino 7/A, 21052 – Busto Arsizio (VA), Italy, within 14 days from receipt of Products.
The above-mentioned decision can also be sent via email at the following email address firstname.lastname@example.org. The return form can be accessed in this link.
When the right is exercised, the User must return the Products to Honey at the address above mentioned, without delay and, under any circumstances, within 14 days after the date of in which the User communicated the decision of returning the Product; the time limit is considered respected if the date shown in the shipping form, sent by the User to Honey, is prior to the 14 days’ time limit.
Returns delivery fees are responsibility of the User.
The User must return the Products in their original conditions, if not used. Packing must be done properly in order to protect the original packaging material from damages, labels or other signs. The User is responsible for diminishing the original value of the Products if they improperly used or handled the Product so to alter the characteristic of the Product itself.
If the right to return the Product has been exercised in accordance with the above-mentioned instructions, Honey will, within 14 days from the receipt of the communication, refund the User, crediting the amount to the original purchaser’s method of payment, where the User will not incur in additional cost.
In accordance with art. 56, clause III, of the Consumer Act, Honey has the right of holding the refund until the Products will be received, or until the User demonstrates the Products have been shipped, depending on which circumstance will happen first.